Delete your data

What we hold

If you created an account or connected Instagram, we may hold:

• Your account details, such as your name and email address.
• Data from your connected Instagram professional account, including your username, profile information, posts, and post insights such as reach and engagement.
• Data from a free Instagram audit, if you requested one: publicly available profile and post information, and the audit we produced from it.
• The plans, ideas, and recommendations Tempo has generated for you, and anything you have saved, pinned, or written in Tempo.
• Your email preferences and subscription status.

Request deletion

Email tempo@roadie.media with the subject line “Delete my Tempo data”. Include the email address you signed up with and your Instagram username, so we can find everything linked to you. We will confirm by email once your data has been deleted.

Remove Tempo’s access to Instagram

You can stop Tempo accessing your Instagram account at any time from within Instagram:

1. Open Instagram and go to your profile.
2. Open Settings, then go to Website permissions, then Apps and websites.
3. Find Tempo under Active and select Remove.

Removing access stops Tempo collecting new data. It does not delete data we already hold, so email us as well if you want that removed.

What happens next

We delete your account, your Instagram data, your audit results, and everything Tempo generated for you within 30 days of your request, and remove you from our email lists. Data in backups is overwritten as part of our normal backup cycle.

If you paid for Tempo, we keep billing records, such as invoices and payment confirmations, for as long as UK tax law requires. These are held by our payment provider, Stripe, and do not include your Instagram data.

Questions

For anything else about your data, contact tempo@roadie.media, or read our privacy policy.